Customer Relationship Management

Customer Relationship Management system (CRM) provided by Ekton is a general purpose system that organizes the customers database and uses it in order to interact in an efficient manner with them. Because this data is used by all of the organization’s units, it is essential that the CRM system is adopted, properly integrated to all departments and customized to meet the organization’s specific activities and needs.

CRM can cover such areas as:

Contacts management

Leads and opportunities management

Marketing

Reports and data analysis

Customer service and support

Knowledge base

Employee management

Access control management

Activity planning and management

Ekton CRM is available via an easy to use and intuitive web interface. It is built using top, open source web technologies such as PHP, PostgreSQL, JQuery to ensure that our clients will have high performance and reliability with no additional costs.

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